FAQ


FAQs

Here are some of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: support@shinningpet.comor fill out the form below.

  1. How long will it take for my items to arrive?

    A. This depends on the product ordered. Delivery to the United States and Canada generally takes 7 to 20 business days.In rare cases, some items may take 15 to 40 business days due to high demand. 

- Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

- Factors such as delayed logistics and customs clearings may have an impact on the delivery time.

- Shipping to other countries other than United States may take 2 - 8 weeks unless otherwise specified.

  1. Will I receive a confirmation number when I place my order?

    A. Yes, all customers will receive an order number after placing their orders.

    Please contact us if you don't receive one within 24-48 hours. 
  2. When will my order be processed?
  3. Orders will be processed within 1 - 2 business days from the order date and shipped the next day after the processing day.
  4. Who can I contact if I have a problem with my order?

    A. All inquiries can be forwarded to support@shinningpet.comor fill out the form below.
  5. Do you ship Worldwide?

    A. Triple yes! We want the whole world to enjoy our products!
  6. How much is shipping?
  7. All orders over $30 will receive free shipping. 
    - Shipping rates for orders made in the US under $30 are $4.99.
    - Shipping rates for orders made internationally under $30 are $8.99.
  8. I ordered 2+ items, but only received one... where's my order?

A. Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

  1. Where is your company located?

    A. Our company's headquarters is located in Walnut, California. While our warehouses and vendors are scattered across China, USA and Europe, most of our warehouses are located in China at this time, which can cause longer delivery times. We plan to open up more warehouses across the US in the near future.
  2. Where do your items come from?

ShinningPet is all about bringing you unique and specialty items that you won't find anywhere else. So, we source items from all over the world. As of right now, most of our items are sourced from China and the US.

  1. Which currency will I be charged in?

    A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
  2. How can I pay?

    A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

    Q. Is Checkout on this site safe and secure?

    A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

    Q. If I enter my email address will you sell my information?

    A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

    Q. Will I (the customer) have to pay customs?

    A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece. 

CONTACT US:

If none of your questions are answered here, please contact us at support@ShinningPet.com or fill out the form below and we will get back with you as soon as possible.